Our Policy


Shipping, Returns & Refunds:

 

At ESQUE, we offer free global shipping on all orders over £200. We take special care to make sure the products reach our customers in a satisfied, safe and quick manner.

We start working to dispatch your jacket once you place an order. You will receive a confirmation email when your order is placed. This email will include details about the product and related shipping information.

The delivery time is 5–12 business days, depending on your geographical location.

Please note that for orders outside the UK, you might be charged additional import taxes or customs fees. We do not cover any import fee or duties, you can get an estimate of what you will be charged using any online duty calculator.


15 Days Return Policy:

 

ESQUE offers 15 days return and refund policy to all our customers. While we hope you never have to use this, but if you do, it’s there for you.

   – Return products must be unworn, undamaged, and must include original ESQUE packaging.

   – This return policy does not apply to gift e-cards.

   – We offer free returns in UK (reimbursement of shipping charges up to £15).

   – To return your jacket, please write to us at care@myesque.com and we’ll take care from there.